If you don’t have known-good media available, you can create some using Final Cut Pro and Motion. Obtain new copies of the media from the original source. If you can't reproduce the issue using known-good media, the issue might be related to the media in the affected batch. Start a new batch using known-good media, which is media you've used successfully in other projects. Logging in as another user can help you figure out if unexpected behavior is related to a specific user's settings or files. Open Compressor in another user account on your Mac. If updates aren’t available, remove the plug-in using the method recommended by the developer until a compatible version is available. If an update is available, follow the developer's instructions to update the software. If you’re using third-party plug-ins or other software with Compressor, make sure it’s compatible with your version of Compressor. If a software update for the device is available, follow the manufacturer's instructions to update firmware for devices like cameras and external storage devices, or to update drivers for devices like interfaces. Contact the manufacturer of the device(s) for support. Make sure you’re using a compatible media format, device, and external storage device format. Make sure you've installed Pro Video Formats. If an update is available, you can click the Update button to download and install it. To make sure you're using the latest version of Compressor, choose Apple menu () > App Store, then click Updates in the toolbar. Then, back up any custom Compressor settings and the version of Compressor that you’re updating. Make sure Compressor is up to dateīefore updating Compressor, complete any active transcoding projects. Make sure your computer meets Compressor system requirements. You can search Compressor Help for key terms shown in alerts or error messages. Check documentationĬheck Compressor Help to make sure Compressor is working as expected. If the issue only occurs with a certain device connected, you might need to update or service the device. Make sure to restart your Mac after reconnecting a device, if required by the device. If your issue no longer occurs, reconnect devices one at a time until you can reproduce your issue. Open Compressor and attempt to reproduce your issue. You only need to do this the first time you disconnect external devices. To test external devices:ĭisconnect all external devices other than your keyboard and mouse. Disconnect external devicesĪn incompatible or malfunctioning external device can sometimes cause issues with Compressor. To restart your Mac, choose Apple menu () > Restart, then reopen Compressor and try to reproduce your issue. Restarting your Mac resets Compressor-related system resources. Before proceeding, make sure to back up any custom Compressor settings and the version of Compressor that you’re updating.
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